Job Description
This role provides response to administrative requirements in accordance with SLA parameters in a processing environment as well as contact centre,
The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.
SPECIFIC KEY RESULT AREAS:
· Client engagement: Service Customers, advisors, brokers, executors, 3rd parties, etc. through our various servicing channels, i.e. inbound calls, emails, Digital applications, etc.
· Assisting with enquiries related Claims, Withdrawals, Policy Changes or Amendments, Money Management, i.e. Premiums, Debit order Queries, etc.
· Communicate progress to clients
· Maintaining confidentiality of personal information
· Support the management of complaints, escalations and queries with customers
· Ensure compliance with all policies, procedures and regulations
· Receiving and submitting AML requirements
· Receiving, verifying, and submitting Balance of Payments (BoP) forms for offshore transactions
· Processing instructions and supporting documentation via POCR processes
Personal Effectiveness
· Accepts and lives the company values.
· Accountable for service delivery through own efforts.
· Collaborates effectively with others to achieve personal results.
· Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
· Makes increased contributions by broadening individual skills.
Quality Assurance
· Adheres to service and quality standards as provided by Client Experience Team
Requirements: Skills, Qualifications and Experience required:-
· Matric or equivalent NQF aligned qualification
· Proof of current 1st or 2nd year registration in a recognized tertiary institution
· Proficiency in MS Office programs
· Ability to prioritize work and work in a Team
· Strong communication and interpersonal skills, both written and verbal
· Ability to collaborate with others to accomplish objectives.
Competencies
· Problem Solving
· Attention to detail.
· Communication Skills
· Initiating Action
· Planning & Organising
· Team Orientation
· Technical knowledge of OML applications such as EMS, Omunet, Bizagi, GCS and Secure Services (advantageous)
Additional Requirements:-
Applicants must be part time and correspondence students.
Candidates should be available to work the following compulsory shifts:
· Working days Mon – Fri: 10h00 – 17h00 (minimum 5 hours per day)
· Saturday: 8h00 – 13h00 (per operational requirements)
Education
Matriculation Certificate (Matric) (Required)
Closing Date
11 July 2024